Frequently Asked Questions

If you have a question not answered here, please contact us using the form below, on Twitter (@shop_sanity) or on Facebook. We always love hearing from our users.

How Shopsanity Works

We extract useful information from the receipts and other communications our supported retailers email you.  We combine that with information from the retailers about their return and price adjustment policies.  Then we organize all of that information into a useful dashboard that keeps track of all of your purchases from everywhere.  We also put the information into a shopping feed that you can view privately on Facebook to keep track of  your shopping activity easily.

Shopsanity keeps track of purchases from all of our users across all of our supported retailers, so you can always see where our users are getting the best values.

Shopsanity anonymously compares your purchases to the purchases of the rest of our users.  We then calculate your Scores for Uniqueness, Value Shopping, and Taste Making.

- Uniqueness measures of how different your purchases are from everyone else's.

- Value Shopping measures how much you pay for items relative to other people who purchase the same items.

- Taste Making measures how much sooner you buy items than other people who buy the same items.

Every time a user signs up, we recalculate your scores, so they may change.

We'll only score your Value Shopping and Taste Making if you have enough purchases that overlap with the rest of the community.  If you don't have enough overlap yet, invite your friends!  Don't worry, scoring is completely anonymous.

 

 

 

Company

Shopsanity was started by a team of serial entrepreneurs who have built a variety of successful ventures in the past.  Our management team funds the business without investors.

Shopsanity does not release user numbers, but we are growing fast!  The more people who use it, the better the product recommendations, so invite your friends!

Shopsanity has a handful of employees.  Because we have all worked together in senior roles for previous companies, our small team can deliver products you love at a much faster pace than many larger companies.

Shopsanity is based in San Carlos, California, although we also have employees in Chicago, Illinois and Portland, Oregon.

You can contact us using this form, or email us at info[at]shopsanity[dot][com].

Absolutely!  Contact us at business@shopsanity.com and we'll show you how ShopSanity can organize all of your purchases, save you money, and make filing your taxes a breeze.

 

Troubleshooting

Shopsanity automatically organizes receipts stored in Gmail or Yahoo Mail.  Many corporate email systems actually use Gmail behind the scenes, and we do support those - if you're unsure if your system runs Gmail, just try signing up.

Unfortunately, we don't currently support other mail systems like Hotmail, your ISP, or your non-Gmail corporate email. If you'd like to use Shopsanity, but you use something other than Gmail or Yahoo Mail to store your receipts, we recommend opening a new Yahoo Mail or Gmail account, forwarding some receipts to it, and then using that new account to sign up with ShopSanity.

ShopSanity uses something called OAuth 2.0, an open protocol to allow secure API authorization in a simple and standard method from desktop and web applications.  OAuth was developed and is supported by Twitter, Facebook, Google, and Yahoo.  Unfortunately, Hotmail and other email providers do not yet support OAuth and so do not yet work with ShopSanity.

Shopsanity gathers receipts from Yahoo Mail and Gmail, and we support over 300 retailers.  If you are using Yahoo Mail or Gmail to sign-in to Shopsanity and you have receipts in your account that are not showing up on your Shopsanity dashboard, please contact email them to us at receipts@shopsanity.com and we'll get them added.  Thanks!

Shopsanity's product recommendations get better when more people sign up.  Invite your friends!  We use completely anonymous purchase data from all of our users to find products to suggest, so more users = better suggestions.

Shopsanity automatically organizes receipts stored in Gmail or Yahoo Mail.  Many corporate email systems actually use Gmail behind the scenes, and we do support those - if you're unsure if your system runs Gmail, just try signing up.

Unfortunately, we don't currently support other mail systems like Hotmail, your ISP, or your non-Gmail corporate email. If you'd like to use Shopsanity, but you use something other than Gmail or Yahoo Mail to store your receipts, we recommend opening a new Yahoo Mail or Gmail account, forwarding some receipts to it, and then using that new account to sign up with ShopSanity.

ShopSanity uses something called OAuth 2.0, an open protocol to allow secure API authorization in a simple and standard method from desktop and web applications.  OAuth was developed and is supported by Twitter, Facebook, Google, and Yahoo.  Unfortunately, Hotmail and other email providers do not yet support OAuth and so do not yet work with ShopSanity.

Absolutely!  When you login, you should see an "Account" link in the navigation near the top. Click on "Account" and then select "Add Yahoo account" or "Add Gmail account".

You can use ShopSanity internationally, but right now we only support receipts from US retailers and commerce sites.

ShopSanity uses some filters to exclude certain items from the ShopStream.  These include items or retailers that might be sensitive, items below certain price points, and items with no pictures.  No item is shown until it has a chance to run through these filters, so it can take awhile for new purchases to show up in the Recent ShopStream, and many are filtered and never shown.

 

Privacy and Security

Shopsanity never shares any of your purchases with anyone.  We use only completely anonymized purchase data when we suggest products you might like.  For more details on privacy, please see our privacy policy.

Shopsanity is as secure as your email - the internet protocol we use to access your receipts means we never have your email password.  The information we collect is encrypted and only accessed by a secure software process.

Shopsanity organizes emails that are sent from one of our supported retailers or that have subject lines containing words like "receipt", "order confirmation", or "shipping notice".  We never access any of your personal email or any commercial email unrelated to your shopping activity. All of the organization is done entirely by our secure servers without human intervention.

Shopsanity never collects your credit card number.  If you have stored your credit card number in your email system (which we don't recommend!), we ignore the email because it is not an order confirmation, receipt, shipping notice, or promotional email from a supported retailer.

We take privacy very seriously at Shopsanity.  For details on what we collect and what we do, please see our privacy policy.  If there's something not mentioned in there that you'd like to know, please email us at info@shopsanity.com.  We're a small company, working hard to build interesting services for you, and privacy is very serious to us - if we missed something in the policy, it's because we don't have a team of lawyers working for us, not because there's some nefarious purpose.  We'll do what we can to clarify any questions you send us.

You can remove our access to Gmail by clicking here and revoking access to Shopsanity.  (Please note that Gmail puts two entries on this page - one is for signing in to ShopSanity, the other is for access to Gmail.)  You can remove our access to  Yahoo Mail by clicking here and revoking access to Shopsanity.  When you revoke access, we do not get a notification, so if you’d also like to delete your Shopsanity account, you’ll need to email us at info@shopsanity.com.

ShopSanity is entirely private and anonymous.  We make shopping recommendations based on the aggregate purchase history in our system, and these are always completely anonymous.  We also automatically filter sensitive purchases and merchants from recommendations so that no matter how many people buy, the products aren't recommended to anyone else or viewable by anyone who didn't purchase the same product.